FAQ: PREMIUM RATE MESSAGES
What is involved with Premium Rate SMS ticket sales?

If you decide to charge your guests for their mTicket® using our Premium Rate SMS facility (UK only), we will pay you comission on each premium rated SMS according to the following rates:

Payments
  1. £1.50 premium rated SMS: £0.60
  2. £1.00 premium rated SMS: £0.30
  3. £0.50 premium rated SMS: £0.15
  4. £0.25 premium rated SMS: £0.05

For every Premium Rate SMS we send on your behalf we revieve a proportion of the charge back from the mobile operators. When we do receive these 'commissions' we will debit your account balance. You can request an 'out-payment' at any time after your account balance has been debited.

Premium Rate SMS Regulations
All sending of premium rate SMS to users mobile phones must be done in accordance with ICSTIS regulations. All mTicket® customers are responsible for premium rate SMS sent and mTicket® will not tolerate any abuse of the system or services. Please contact mTicket® if any part of this statement or the ICSTIS regulations are not understood.

ICSTIS Code of Practice, relevant sections...
Paragraph 4.4.1 of the Code of Practice states: "The service provider must state clearly in all promotional material the likely charge for calls to each service. Prices must be noted in the form of a numerical price per minute, or the total maximum cost to the consumer of the complete message or service, both of which must be inclusive of VAT. When applicable, promotional material must make clear that calls from some networks may cost more than the likely charge shown."

Paragraph 4.4.1 of the Code of Practice applies to premium rate SMS in so far as the service provider must clearly state in all promotional material the likely charge for receiving or sending a text message.

In accordance with paragraph 4.4.2 of the Code of Practice, the pricing information must be legible, prominent, horizontal and presented in a way that does not require close examination.

The Committee would view it as best practice if the cost to the consumer of sending a text message to initiate or take part in a reverse-billed premium rate SMS is indicated. The Committee expects the cost of sending non premium rate text messages to be factored into the total cost by stating, for example, that 'standard operator rates apply for SMS messages sent' or 'call costs range from x pence to y pence per message depending on network'.

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Download the ICSTIS Guidelines (168Kb)